View from Coco Vida
I need to book a domestic flight from Tagbilaran to Manila to eventually make my way to Puerto Galera for the IDC. In order to do that, I need to get the phone number for Philippine Airlines to call because I have an open ticket that can only be scheduled via phone. I got a reservation phone number off their website and tried to call on my cell phone but I couldn’t connect for various reasons. It’s confusing here to dial phone numbers because how you dial depends on if you’re dialing to a cell phone or land line, and what carrier (Globe or Smart) you and the receiver use. I asked several people how I can dial the number including people at Genesis and native Filipinos. No body knew how to dial the number.
Anita from Coco Vida
Throughout the day I hung out at Coco Vida and eventually Oops bar. At Oops, I met Jim, Mark, and Jason who were in Alona for a wedding. Ronnie, an Englishman living in Philippines for 15 years and one of the persons who helped create Alona Beach, joined me at the bar. I asked him if he knew how to dial the Philippine Airlines phone number I had and he told me not to ask him about dialing numbers because he was confused about the system. Even he didn’t know how to do it!
Resident dog of Oops Bar - Oopsie
I gave up on trying to figure out how to call Philippine Airlines and decided to just have a local travel agent schedule my open ticket. I went to Sunshine Travel on Alona Beach and told them what I wanted to do. The girl helping me told me that she needed a booking reference number from my ticket in order to make the reservation. I asked if she could just call Philippine Airlines and have them look up my name. For some reason, she was hesitant and I found it odd that it never occurred to her to try this option -- again, another example of not thinking of other possible solutions to try to solve a problem and help a customer. Nobody at the Philippine Airlines answered the phone she said. Just my luck.
- jason
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